Archive for November, 2011

Why agencies choose STOP with confidence

Tuesday, November 22nd, 2011

Earlier this month, I listed 10 things agencies should consider before changing vendors. Now comes the easy part for me: explaining why agencies confidently choose Satellite Tracking of People as their new provider of GPS and RF enrollee monitoring system and services.

(1) Budget STOP consistently offers our products and services at or below competitor prices. And when agencies do dig a little deeper into pricing, STOP comes out as the best value almost every time. There are no additional costs for anything we do. What"s included?

– Shipping
– Reasonable levels of shelf/spare equipment
– Certification letters for court activities relating to the location of an enrollee(s)
– Consumables (straps, strap clips, etc.
– On-site and online training courses

So making a budget is simple. Multiply STOP"s per diem by the number of people you supervise by 365 days will give you the maximum STOP will charge your agency.

(2) Ease of Transition STOP recently completed two transitions from one vendor"s system to ours and collectively involved more than 2,000 devices. This was done over a seven-week period with the assistance from more than eight STOP staff members. We provided all the necessary on-site training courses, training materials, transition personnel, devices and technical services and support.

(3) References Just ask, and I"ll send you a list!

(4) System functionality VeriTracks, STOP"s software application, is 100% internet based. There is no risk of viruses, security breaches or malicious software invading your agency"s IT system or individual computers. Our system is also customizable for your specific needs. There are options your agency may choose not to use on day 1, but introduce at a later date. Also, VeriTracks can customize the alerts you receive, allowing you to focus on the highest priority items.

(5) Latest technology STOP is on version 5 of our GPS device and version 2 of our RF device. Each time we upgrade our devices, we provide them at no additional charge to the agency.

(6) Equipment functions Test our equipment and entire system for two weeks free. We ll provide all the training and supplies necessary for you to effectively put our system through its paces. Our support team will provide daily support by reviewing tracks, alerts, etc., so you fully understand how our equipment and services work.

(7) Geographic and environmental circumstances STOP provides multiple cellular carriers to give you the best coverage possible. Also, since our hardware is small, there is little need for large storage closets or cabinets for shelf stock. And we ship our equipment in minimal packaging to reduce our footprint in your offices and impact on the environment.

(8) Communication after implementation STOP"s implementation and service doesn t stop after the devices are installed on enrollees. We also provide proactive customer assistance and support for up to 90 days after installing equipment on enrollees. During this time, our technical support agents contact agency officers daily to discuss their caseloads and to offer suggestions for improving compliance or additional training. This is provided at no additional charge.

(9) Staff support Most agency officers who participate in the testing our equipment in preparation of possible switching to our system understand the benefits of it. It is vital for officers who will use the equipment and software have first-hand experience using it prior to the agency switching. If officers feel like they need more time than the usual two-week free trial of our system, we gladly provide it. We know it is important to the overall success of transitioning from one vendor"s system to ours that frontline officers feel comfortable and have confidence in the prospective system.

(10) Trust — We’ll earn your trust from Day 1. You’ll just have to trust me on this one …

Now that the advantages of STOP are spelled out what are you waiting for?!

10 Things an Agency Should Consider When Changing EM Providers

Wednesday, November 2nd, 2011

As the electronic monitoring industry has matured, government agencies and service providers are changing vendors more frequently. There are some very important questions agency directors should ask before making a change. I ve broken the questions down into 10 subject areas.

  1. Budget How much does the equipment and service REALLY cost? Are there hidden costs that will make it hard for my agency to operate within its budget? Are there additional fees for monitoring services, on-site inventory, insurance, data transmissions, shipping, court testimony, etc.? If my agency needs to put 25 offenders on Electronic Monitoring, will I end up being able to afford only 20 when all other costs are factored into the total price? How much will it cost in staffing and other direct costs?
  2. Ease of Transition Will the prospective vendor provide services to assist with the transition? Will the vendor provide all necessary training and support services?
  3. References What are other agencies saying about the prospective vendor"s service/support and system?
  4. System functionality Will my current computers and communication system support the prospective vendor"s software application? Do I risk catching malware/spyware/viruses with downloading or installing software on individual computers? Are there limitations on accessing the vendor"s software application?
  5. Latest technology If a product is enhanced, will I receive the enhancement under the terms and conditions of my contract with the prospective vendor?
  6. Equipment functions Can I test the equipment on actual offenders prior to signing a contract? Do the features I test meet the specifications provided by the vendor?
  7. Geographic circumstances Is there good cellular phone coverage in my area to run an effective program? Are there limitations concerning where I can use the equipment due to space or access to proper utilities?
  8. Communication after implementation Are there any services the new vendor will provide after the initial implementation to reinforce training or system understanding? Do I have a dedicated account manager who can assist outside of normal technical support?
  9. Staff support Is my staff supportive of a change? Were they involved with the selection process? Do they see the value a new vendor can bring to our program?
  10. Trust Can I trust the vendor to perform as they pitched during the sale? What assurances do I have the program will succeed with the new vendor?

If your vendor struggles with answering your questions" look again.

My next entry will explain how STOP can answer all these questions and more