Archive for July, 2013

With your plan in place, train your team to carry it out

Monday, July 22nd, 2013

In my previous post, I talked about the importance for a GPS monitoring program to have effective policies and procedures in place before implementing the program. I discussed the need to use best practices, customize each program for a specific situation and keep the system as user friendly as possible.

Once these policies and procedures are established, it"s equally important to invest the necessary resources into training the supervising agents using the GPS monitoring system on a daily basis. Even the best GPS system is a tool and supervising agents using it need to know exactly how it works to consistently achieve an agency"s goals, including offender accountability and public safety.

With this mind, here are four keys to an effective training program:

Scheduling: Don t scrimp on the amount of time needed for sufficient training even if training does not involve new technology. We ve experienced situations where the program managers want all of the training to take place in a much-condensed timeframe. This means the trainees receive a high level training at best and can t really delve into deeper applications of the GPS monitoring system and how it can help your team in its daily work. It also means the team likely won t have time to discuss the rationale behind various policies and procedures.

Curriculum: While every vendor has a basic curriculum to teach supervising agents about its GPS monitoring system, it needs customization to reflect the policies and procedures of the agency to increase its effectiveness. Some agencies change policies and procedures in many small ways, especially when changing vendors for its GPS monitoring program. By combining training on the new system with changes in policies and procedures, your team can visualize how all the parts should work together.

Follow up training: Sometimes follow up training is needed if your team experiences difficulty with certain aspects of a new GPS monitoring system and/or policies and procedures. Follow up training can help smooth out these bumps. To recognize bumps, you and your vendor must work closely together during the first several weeks after initial training. Staying alert for trouble areas can be tracked through inquiries to the vendor"s technical support center and the types and number of event notifications supervising agents receive in their daily summary report.

Open learning environment: Encourage your team to keep asking questions when they arise during training sessions and afterwards. Cultivate an environment where colleagues look out for ways to help each other find solutions and feel they can access the vendor"s technical support center for additional help or explanation.

Effective training is a foundational element to the success of any program, whether it"s a GPS monitoring program, sales and marketing, accounts payable/receivable, etc. And effective training is a responsibility of both the vendor and you, the agency"s program manager. Working together to develop a curriculum reflecting the expectations of the agency"s leadership cannot happen without input from both parties. Working together, solid policies and procedures and a good training programs are key elements to a community supervision program that fulfills its goals and mission.