Posts Tagged ‘customer feedback’

2013 Training Institute: Intensive training for agents

Tuesday, October 22nd, 2013

I ve written before about the importance of training for an agency"s employees who will implement and operate a GPS monitoring program. A GPS device, no matter its capabilities, is a tool and agents must know how to use it properly to achieve an agency"s goals.

At STOP, one of our priorities is providing our customers with a range of resources so agents gain a comprehensive knowledge about how our hardware and software function individually and collectively. One resource is our annual Training Institute, which took place in Atlanta earlier this month.

More than 70 agencies and independent service providers were represented with the 137 agents. The attendees received 10 hours of training on our enrollee monitoring system. Our customers chose to attend three of the four breakout sessions.

  • VeriTracks: The Next Generation — Customers learned about the next generation of VeriTracks and its functionality.

    Attendees gather around our BLU+ blow-up at the end of the breakout session on our newest enrollee monitoring device.

  • BLU+: The RF Alternative — This year we introduced BLU+ (blu-plus), which is a new RF monitoring device with location capability, which allows supervising agents to confirm enrollees entered a designed location on time without the use of a mobile monitoring unit.
  • Witness Testimony Preparation — Supervising agents frequently provide courtroom testimony for enrollee violations. This session highlighted the information needed to articulate the basics of GPS technology in a courtroom setting. The agenda included reviewing commonly asked cross examination questions.
  • Talking With Elected Officials So They Listen — Elected official are frequently part of an agency"s stakeholder audience. This session provided tools to help agency directors and leaders have productive discussions with elected officials, as well as possible sources for alternative funding.

Franklin County, Ohio, award

We also recognized a few customers as having an outstanding GPS enrollee monitoring program. The awardees for 2013 are Charlevoix County Probation and Family Court (Michigan), Superior Court Social Services Division (District of Columbia), Dekalb County Sheriff’s Department (Illinois), Franklin County Municipal Court (Ohio), Tehama County Probation Department (California) and Tehama County Sheriff’s Department (California). We congratulate these and all of our customers on their enrollee monitoring programs that help maintain high levels of enrollee accountability and community safety.

Our customers returned home with new skills and information that will help them use our enrollee monitoring system more effectively so they can help keep their communities safe. For more information about the 2014 Training Institute, contact STOP at info@stopllc.com.

Why agencies choose STOP with confidence

Tuesday, November 22nd, 2011

Earlier this month, I listed 10 things agencies should consider before changing vendors. Now comes the easy part for me: explaining why agencies confidently choose Satellite Tracking of People as their new provider of GPS and RF enrollee monitoring system and services.

(1) Budget STOP consistently offers our products and services at or below competitor prices. And when agencies do dig a little deeper into pricing, STOP comes out as the best value almost every time. There are no additional costs for anything we do. What"s included?

– Shipping
– Reasonable levels of shelf/spare equipment
– Certification letters for court activities relating to the location of an enrollee(s)
– Consumables (straps, strap clips, etc.
– On-site and online training courses

So making a budget is simple. Multiply STOP"s per diem by the number of people you supervise by 365 days will give you the maximum STOP will charge your agency.

(2) Ease of Transition STOP recently completed two transitions from one vendor"s system to ours and collectively involved more than 2,000 devices. This was done over a seven-week period with the assistance from more than eight STOP staff members. We provided all the necessary on-site training courses, training materials, transition personnel, devices and technical services and support.

(3) References Just ask, and I"ll send you a list!

(4) System functionality VeriTracks, STOP"s software application, is 100% internet based. There is no risk of viruses, security breaches or malicious software invading your agency"s IT system or individual computers. Our system is also customizable for your specific needs. There are options your agency may choose not to use on day 1, but introduce at a later date. Also, VeriTracks can customize the alerts you receive, allowing you to focus on the highest priority items.

(5) Latest technology STOP is on version 5 of our GPS device and version 2 of our RF device. Each time we upgrade our devices, we provide them at no additional charge to the agency.

(6) Equipment functions Test our equipment and entire system for two weeks free. We ll provide all the training and supplies necessary for you to effectively put our system through its paces. Our support team will provide daily support by reviewing tracks, alerts, etc., so you fully understand how our equipment and services work.

(7) Geographic and environmental circumstances STOP provides multiple cellular carriers to give you the best coverage possible. Also, since our hardware is small, there is little need for large storage closets or cabinets for shelf stock. And we ship our equipment in minimal packaging to reduce our footprint in your offices and impact on the environment.

(8) Communication after implementation STOP"s implementation and service doesn t stop after the devices are installed on enrollees. We also provide proactive customer assistance and support for up to 90 days after installing equipment on enrollees. During this time, our technical support agents contact agency officers daily to discuss their caseloads and to offer suggestions for improving compliance or additional training. This is provided at no additional charge.

(9) Staff support Most agency officers who participate in the testing our equipment in preparation of possible switching to our system understand the benefits of it. It is vital for officers who will use the equipment and software have first-hand experience using it prior to the agency switching. If officers feel like they need more time than the usual two-week free trial of our system, we gladly provide it. We know it is important to the overall success of transitioning from one vendor"s system to ours that frontline officers feel comfortable and have confidence in the prospective system.

(10) Trust — We’ll earn your trust from Day 1. You’ll just have to trust me on this one …

Now that the advantages of STOP are spelled out what are you waiting for?!

2011 Training Institute Space City Success

Friday, October 7th, 2011
Satellite Tracking of People"s annual Training Institute just concluded in our hometown, Houston, a.k.a. "space City. More than 120 attendees from 67 agencies received advanced training on our monitoring system, heard about new developments with our software and hardware and shared suggestions with us so we can develop our road map for future activities.

My coworkers conducted training in subjects ranging from the basics of our software and services to utilizing evidence-based practices to increase funding and for program justification. While at the Training Institute, attendees also networked with each other and talked about how their programs operate and learned from the success of others.

I also had the opportunity to introduce a new product coming in 2012 and new strap attachments. This new device and attachment will make the coming year something great for STOP. I can t wait to talk more about them!

It was my hope the Training Institute attendees learned something new, enjoyed the views of Minute Maid Park and understood STOP"s commitment to their success and that of their agency. See you next year.

Training Institute: Successful Communication and Commaraderie

Thursday, September 2nd, 2010

Similar to the Company tag line, Tracking Success, our recent Training Institutes continued a track record of success perhaps more successful than in the past because of using a new format. Over 70 agencies gathered in San Diego, California, and Chicago, Illinois, to learn more about our products and services. And, most important to me, the attendees provided valuable feedback on our products and services, so can make sure they meet our customers’ needs.

During the day-and-a-half conference, I learned so much more about you, our customers, including how you use our systems and how STOP may meet all of your electronic monitoring needs. The sessions focusing on our future releases and the necessary specifics to ensure your own Tracking Success were insightful and provided STOP with a clearer road map for new and enhanced functionality.

I hope the new contacts you made with fellow colleagues and peers during our evening activities lead to a valuable resource for bouncing ideas off of, collaborating and problem solving. Of course our STOP staff members are available at anytime to discuss your programs, but I realize some of you need additional information from fellow agencies to better utilize our products and services.

Our staff members at the Institutes were energized and pleased with the outcome and look forward to following-up and implementing your suggestions in future products and service s. Please remember: we want to hear from you any time you have an issue or a comment. My phone number and email address are always available.