Posts Tagged ‘monitoring services’

Using STOP’s Monitoring Center: Best practice option

Monday, November 29th, 2010

STOP continually looks for ways to help our customers run the best electronic monitoring programs. One best practice option that can help establish consistent management of events is using the services offered by our Monitoring Center.

We offer our own Monitoring Center, which is staffed 24/7/365 with skilled technicians who receive event alerts (or notifications) and manages events based on the agency’s protocols. Agency instructions for managing events and violations are called protocols.

These instructions are input into the Monitoring Center widget in VeriTracks and displayed for our staff members to follow for every type of event or violation we manage for an agency. For example, if an enrollee generates a low battery alert, an agency may want our Monitoring Center technicians to manage the event by instructing the enrollee to attach the charging coupler to the bottom of BluTag. If an enrollee violates an exclusion zone, the agency may want our technicians to call the local police department so immediate action can be taken.

Protocols can also include details such as if an enrollee doesn’t respond to a telephone call within 30 minutes of violating an inclusion zone, an escalation tree, which is set up in advance by the agency, begins.

By leveraging STOP’s experience and 24/7 operations, large and small agencies can operate an efficient community supervision program. Let your account manager know how we can help.