Posts Tagged ‘proactive monitoring’

GPS technology isn t just for enrollees considered high risk

Tuesday, February 26th, 2013

GPS monitoring equipment is a viable supervision tool for enrollees with any risk level, which is demonstrated in a recent incident involving a juvenile in Marion County, Indiana. Even though the juvenile suspected of participating in a two-county crime spree was on electronic monitoring, it was RF technology. It is designed to report only when an enrollee is home and when he/she leaves. Marion County has four GPS monitoring devices that are reserved for juveniles classified as high risk.

So, here"s a juvenile not classified as high risk, yet he"s a suspect in fives crimes committed in two counties. Based on his curfew schedule, he left home on time in the morning. This didn t generate any kind of notification because he was complying with his supervision requirements. However, what the juvenile"s probation officer didn t know until much later was the juvenile never arrived at a school and became a suspect in several crimes.

Generally when enrollees are placed on RF monitoring, the supervising agent must drive around the jurisdiction at various times of the day and night with a mobile monitoring unit to confirm the enrollee is at the location he"s required to be at that time, such as school, work or home.

As the news story points out, staffing shortages hamper the Marion County Juvenile Probation Department"s ability to keep tabs on juveniles 24 hours a day. Additionally, the story points out some juveniles think nothing will happen if they violate their supervision requirements because they re not monitored all day every day.

BLUtag GPS Monitoring Device

GPS monitoring devices track the movements of subjects on a 24/7 basis and can help keep enrollees stay compliant with their supervision requirements. If they aren t compliant, these devices immediately notify supervising agents through email or text message.

In addition to tracking an enrollee’s movements, GPS technology allows an agency to identify specific areas where the enrollee must be, such as school or work, and places he must avoid, such as parks or shopping malls, during certain hours of the day.

Understandably, supervising agencies need cost-effective ways to increase the accountability of enrollees. The around-the-clock tracking capability of GPS devices provides a way for agencies to use its resources wisely and maintain community safety.

Why agencies choose STOP with confidence

Tuesday, November 22nd, 2011

Earlier this month, I listed 10 things agencies should consider before changing vendors. Now comes the easy part for me: explaining why agencies confidently choose Satellite Tracking of People as their new provider of GPS and RF enrollee monitoring system and services.

(1) Budget STOP consistently offers our products and services at or below competitor prices. And when agencies do dig a little deeper into pricing, STOP comes out as the best value almost every time. There are no additional costs for anything we do. What"s included?

– Shipping
– Reasonable levels of shelf/spare equipment
– Certification letters for court activities relating to the location of an enrollee(s)
– Consumables (straps, strap clips, etc.
– On-site and online training courses

So making a budget is simple. Multiply STOP"s per diem by the number of people you supervise by 365 days will give you the maximum STOP will charge your agency.

(2) Ease of Transition STOP recently completed two transitions from one vendor"s system to ours and collectively involved more than 2,000 devices. This was done over a seven-week period with the assistance from more than eight STOP staff members. We provided all the necessary on-site training courses, training materials, transition personnel, devices and technical services and support.

(3) References Just ask, and I"ll send you a list!

(4) System functionality VeriTracks, STOP"s software application, is 100% internet based. There is no risk of viruses, security breaches or malicious software invading your agency"s IT system or individual computers. Our system is also customizable for your specific needs. There are options your agency may choose not to use on day 1, but introduce at a later date. Also, VeriTracks can customize the alerts you receive, allowing you to focus on the highest priority items.

(5) Latest technology STOP is on version 5 of our GPS device and version 2 of our RF device. Each time we upgrade our devices, we provide them at no additional charge to the agency.

(6) Equipment functions Test our equipment and entire system for two weeks free. We ll provide all the training and supplies necessary for you to effectively put our system through its paces. Our support team will provide daily support by reviewing tracks, alerts, etc., so you fully understand how our equipment and services work.

(7) Geographic and environmental circumstances STOP provides multiple cellular carriers to give you the best coverage possible. Also, since our hardware is small, there is little need for large storage closets or cabinets for shelf stock. And we ship our equipment in minimal packaging to reduce our footprint in your offices and impact on the environment.

(8) Communication after implementation STOP"s implementation and service doesn t stop after the devices are installed on enrollees. We also provide proactive customer assistance and support for up to 90 days after installing equipment on enrollees. During this time, our technical support agents contact agency officers daily to discuss their caseloads and to offer suggestions for improving compliance or additional training. This is provided at no additional charge.

(9) Staff support Most agency officers who participate in the testing our equipment in preparation of possible switching to our system understand the benefits of it. It is vital for officers who will use the equipment and software have first-hand experience using it prior to the agency switching. If officers feel like they need more time than the usual two-week free trial of our system, we gladly provide it. We know it is important to the overall success of transitioning from one vendor"s system to ours that frontline officers feel comfortable and have confidence in the prospective system.

(10) Trust — We’ll earn your trust from Day 1. You’ll just have to trust me on this one …

Now that the advantages of STOP are spelled out what are you waiting for?!

System health monitors help ensure continuous operations

Friday, November 12th, 2010

Last month an electronic monitoring vendor experienced a prolonged system outage. Such events have affected many of the best technology companies in the world, including Blackberry, Twitter and Facebook. All of these reliable, reputable technology companies have had their systems go down unexpectedly at one time or another. At Satellite Tracking of People, we work hard to avoid system outages.

To start, we architected VeriTracks with layers of redundancy. Our system is scaled horizontally in each of our Data Centers, which means individual components of the system, such as a power unit, a server or a cooling unit, can fail without impacting the entire system. Any one component can go down, yet the system will continue running normally. Our Data Centers are geographically separated, which allows us to quickly restore operations at the second site should the first one experience a catastrophic failure.

We also have an extensive monitoring system proactively watching the system’s operations. We have more than 1,000 individual monitors checking all aspects of system operations. Our monitors report everything from available storage space, the number of BluTag devices and BluHome units calling in at any given time, to the health of each individual server and the data storage disk. Because these monitors notify our staff of instances of exceeded thresholds early on, appropriate actions can be taken 24/7 to avoid a major system issue.

Our systems are designed with high availability and robust monitoring. We routinely test the system’s response capability to catastrophic situations and third parties double check our work. Recently our entire software system successfully passed an independent security assessment in accordance with the Federal Information Processing Standards (FIPS) Pub 800-53. This assessment reviews and analyzes the management, operational and technical safeguards or countermeasures prescribed for an information system to protect the confidentiality, integrity and availability of the system and its information.

No vendor or agency wants an experience similar to what happened last week. But we realize it may have created some question in your mind about what STOP does to prevent such an occurrence. We wanted to share with you our daily routine to prevent such a catastrophic event and how we ensure that you can always access your monitoring data.