Posts Tagged ‘services’

Customer-focus = new functionality, new service

Monday, November 9th, 2015

As a customer-focused Company, STOP continually places the needs of government agency partners as the highest priority. Since our founding, our goal has always been to provide the best offender tracking system available. As our system enhancements have developed, we looked to expand the services we provide to agency partners.

The expansion of our service offerings began with Monitoring Center, where STOP managed key events for agencies. This service includes communicating with the officer and/or offender to correct behavior and, if necessary, escalate back to the agency for further action and/or possible sanction.

The next service offered was installing and removing equipment for agency partners whose resources were already stretched and supervising officers needed that level of support. STOP used a contractor to provide this service for some projects, but as the number of requests for the service increased, STOP and our parent company, Securus Technologies, Inc., decided to purchase the contractor so we could directly benefit from the expertise of the managers who provided this service.

Another service added was the ability to directly invoice and receive payment from offenders who are supervised by our partner agencies. Securus Technologies has provided payment services to their customers for many years, so we tapped into this area of expertise to create a service that meets the varying needs of our government agency partners. Integration from VeriTracks to Securus Online makes payment collection and processing easy and quick for the offender. They have access to 24-hour technical support and the ability to make payments online 24 hours a day (available to those offenders with Internet access).

Our government agency partners have known they can depend on STOP to listen to their needs and develop viable solutions. This strong commitment to our customers and meeting their evolving needs will not change. And we ll continue to proactively search for system functionality and services that can help improve the community supervision programs our agency partners operate.