Posts Tagged ‘tracking maps’

Using STOP’s Monitoring Center: Best practice option

Monday, November 29th, 2010

STOP continually looks for ways to help our customers run the best electronic monitoring programs. One best practice option that can help establish consistent management of events is using the services offered by our Monitoring Center.

We offer our own Monitoring Center, which is staffed 24/7/365 with skilled technicians who receive event alerts (or notifications) and manages events based on the agency’s protocols. Agency instructions for managing events and violations are called protocols.

These instructions are input into the Monitoring Center widget in VeriTracks and displayed for our staff members to follow for every type of event or violation we manage for an agency. For example, if an enrollee generates a low battery alert, an agency may want our Monitoring Center technicians to manage the event by instructing the enrollee to attach the charging coupler to the bottom of BluTag. If an enrollee violates an exclusion zone, the agency may want our technicians to call the local police department so immediate action can be taken.

Protocols can also include details such as if an enrollee doesn’t respond to a telephone call within 30 minutes of violating an inclusion zone, an escalation tree, which is set up in advance by the agency, begins.

By leveraging STOP’s experience and 24/7 operations, large and small agencies can operate an efficient community supervision program. Let your account manager know how we can help.

The need for speed

Monday, June 21st, 2010

In the recent customer survey (quick side note: the more people who respond, the better STOP gets), one of the more common issues brought up was the speed of VeriTracks. We hear you and are working on options as I write this post.

But I want to provide a little color on our system and why some people think it’s slow. VeriTracks is written for the world of Web 2.0, which provides a dynamic environment for you on the web. Remember back in the day (not that long ago), every website was just text with the occasional picture? Now we have Flash movies (pretty standard, just don’t tell Apple), annoying music, pulsating advertisements, crazy backgrounds and other web advancements that make me long for the days of just banner ads.

VeriTracks is written in Java script, allowing for quick movement within the application and rapid recall of loaded information. Where we get criticized for being slow, we make up with more information that’s accessible in an extremely short period of time when fully loaded. Think about the Supervision tab. Within it you can look at all your offenders, which can be two or 200. We load that information once and allow you to return to it without having to reload, thus" improving your experience in VeriTracks.

Other tracking applications are linear. They may appear quicker at first, but you can only do one thing at a time. Within VeriTracks, you can enroll someone, review current enrollees, check inventory and run a bunch of reports simultaneous. In other applications, you have to go to the menu and select what you want to do first. Then go back to the menu and select what you want to do next. That doesn’t seem fast too me or efficient.

Now that I’ve provided some background on why we chose Java script for VeriTracks 10.0, we’re working on ways to rev up the application. One way is with Google Chrome. There are limitations for many agencies to use Chrome, but that browser was written for Java script. Google saw the future and created a great browser. However, some items within VeriTracks don’t work properly and we’re addressing that in subsequent releases.

On another positive note, Microsoft is great at copying and Internet Explorer 9.0 works even better (coming soon to a computer near you in 2011 or in government speed 2014). We are also working on tweaking the internal code of certain frequently used screens to make a noticeable difference with current versions of Internet Explorer.

STOP strives to make your job of supervision as efficient and effective as possible. We provide more tools to you than any other monitoring company. There are trade offs and now we want to make sure that everyone is happy.

Streetview in VeriTracks

Friday, June 18th, 2010

In the June 3rd release of VeriTracks 10.5, we added Streetview by GoogleMaps" to your viewing options. Streetview allows easy review of locations that are unfamiliar to you. The map displays what it looks" like when you drive by the location in your car. This should help you better understand the environment your enrollee"s are hanging out in.

And when investigations determine that your enrollee is in an area where he shouldn t be, you can now integrate the Streetview images into a print out. This can be used for court and administrative hearings, as well as case file documentation.

The ability to print maps from VeriTracks was a frequent request and we didn t want to just print the map from the screen. We wanted to provide you with the most information available about your enrollee"s whereabouts. Now with the print out showing location points and Streetview images, it gives the most complete picture of his location.

Now, if we can only find a way to make those images include the activities of the enrollee …