Posts Tagged ‘veritracks’

Why agencies choose STOP with confidence

Tuesday, November 22nd, 2011

Earlier this month, I listed 10 things agencies should consider before changing vendors. Now comes the easy part for me: explaining why agencies confidently choose Satellite Tracking of People as their new provider of GPS and RF enrollee monitoring system and services.

(1) Budget STOP consistently offers our products and services at or below competitor prices. And when agencies do dig a little deeper into pricing, STOP comes out as the best value almost every time. There are no additional costs for anything we do. What"s included?

– Shipping
– Reasonable levels of shelf/spare equipment
– Certification letters for court activities relating to the location of an enrollee(s)
– Consumables (straps, strap clips, etc.
– On-site and online training courses

So making a budget is simple. Multiply STOP"s per diem by the number of people you supervise by 365 days will give you the maximum STOP will charge your agency.

(2) Ease of Transition STOP recently completed two transitions from one vendor"s system to ours and collectively involved more than 2,000 devices. This was done over a seven-week period with the assistance from more than eight STOP staff members. We provided all the necessary on-site training courses, training materials, transition personnel, devices and technical services and support.

(3) References Just ask, and I"ll send you a list!

(4) System functionality VeriTracks, STOP"s software application, is 100% internet based. There is no risk of viruses, security breaches or malicious software invading your agency"s IT system or individual computers. Our system is also customizable for your specific needs. There are options your agency may choose not to use on day 1, but introduce at a later date. Also, VeriTracks can customize the alerts you receive, allowing you to focus on the highest priority items.

(5) Latest technology STOP is on version 5 of our GPS device and version 2 of our RF device. Each time we upgrade our devices, we provide them at no additional charge to the agency.

(6) Equipment functions Test our equipment and entire system for two weeks free. We ll provide all the training and supplies necessary for you to effectively put our system through its paces. Our support team will provide daily support by reviewing tracks, alerts, etc., so you fully understand how our equipment and services work.

(7) Geographic and environmental circumstances STOP provides multiple cellular carriers to give you the best coverage possible. Also, since our hardware is small, there is little need for large storage closets or cabinets for shelf stock. And we ship our equipment in minimal packaging to reduce our footprint in your offices and impact on the environment.

(8) Communication after implementation STOP"s implementation and service doesn t stop after the devices are installed on enrollees. We also provide proactive customer assistance and support for up to 90 days after installing equipment on enrollees. During this time, our technical support agents contact agency officers daily to discuss their caseloads and to offer suggestions for improving compliance or additional training. This is provided at no additional charge.

(9) Staff support Most agency officers who participate in the testing our equipment in preparation of possible switching to our system understand the benefits of it. It is vital for officers who will use the equipment and software have first-hand experience using it prior to the agency switching. If officers feel like they need more time than the usual two-week free trial of our system, we gladly provide it. We know it is important to the overall success of transitioning from one vendor"s system to ours that frontline officers feel comfortable and have confidence in the prospective system.

(10) Trust — We’ll earn your trust from Day 1. You’ll just have to trust me on this one …

Now that the advantages of STOP are spelled out what are you waiting for?!

2011 Training Institute Space City Success

Friday, October 7th, 2011
Satellite Tracking of People"s annual Training Institute just concluded in our hometown, Houston, a.k.a. "space City. More than 120 attendees from 67 agencies received advanced training on our monitoring system, heard about new developments with our software and hardware and shared suggestions with us so we can develop our road map for future activities.

My coworkers conducted training in subjects ranging from the basics of our software and services to utilizing evidence-based practices to increase funding and for program justification. While at the Training Institute, attendees also networked with each other and talked about how their programs operate and learned from the success of others.

I also had the opportunity to introduce a new product coming in 2012 and new strap attachments. This new device and attachment will make the coming year something great for STOP. I can t wait to talk more about them!

It was my hope the Training Institute attendees learned something new, enjoyed the views of Minute Maid Park and understood STOP"s commitment to their success and that of their agency. See you next year.

Evidence Based Practice and VeriTracks Tools to support your success!

Thursday, December 9th, 2010

Dennis Doffing, STOP’s national sales manager for service providers, writes the following post on Evidence-Based Practices. Thanks, Dennis, for sharing your knowledge with our readers.

At our 2010 Training Institutes we offered a session on EBP as it pertains to GPS monitoring. Because the use of GPS in community supervision settings has grown swiftly, we sometimes don’t think about how to fully utilize the available tools to generate the needed data for EBP documentation.. You can use our products for more than tracking to/from home and work. VeriTracks has a number of options for use in an EBP environment. Examples include using:

  • Silent Inclusion Zones to monitor attendance and duration at key counseling and rehabilitation meetings. Listing AA meeting locations, outpatient treatment address, etc. as zones gives you an easy way to see if enrollees went and how long they stayed.
  • Silent Exclusion Zones to map out undesirable places, such as known drug areas, gang houses or areas of interest, to show if enrollees visited that location without requiring you to respond in real time to an alert. You can determine if a random drug test is in order or if the enrollees merely drove by the location on the way to work or some other approved location.
  • Caseload or Agency-wide summary reports such as Enrollee Events Summary Table or Notification Summary by Event Type can assist in determining where you to focus attention to reduce events and improve overall program performance. Both are among the more than 100 online reports in VeriTracks Reports tab.
  • The Reasoncode consistently applied when un-enrolling an enrollee provides you with better data over time when reviewing how and why people leave your program. Taking this extra step also helps better define and provide a benchmark of success for you, your program and the enrollees.

All of our end-users know what they need in their particular area of expertise and application of STOP equipment in their programs. If you are using VeriTracks and STOP’s products to assist in your own evidence-based practices please share your ideas in the comments section. We all learn from the combined pool of knowledge!

Tracking Success: more than our tagline

Thursday, September 23rd, 2010

Many of you may have noticed a new tagline for STOP, Tracking Success. The rollout of our tagline is an important step toward actively communicating our commitment to you, our customers, and your clients.

Tracking Success takes on many meanings for STOP. The obvious correlation is our products and how they provide the best tracking, which in turn creates higher levels of client accountability and community safety and, ultimately, resulting in successful programs. But our tagline also shows STOP’s commitment to the success of your clients. VeriTracks includes many functions that can help you effectively track clients and their successful completion of a monitoring or community supervision program.

Also, using GPS or RF monitoring has shown better compliance by clients, allowing for more success in their lives as well. We want to highlight these successes and show how our products and services make your people and programs successful. A major initiative for our 2010 Training Institute was the introduction of evidence-based practices using our products and services. This was only the fist step in showing participating agencies how to highlight their successes with GPS and RF monitoring.

Tracking Success and its correlations will take on a more prominent role in our communications with you. Our tagline is part of STOP employees email signatures, marketing materials, web site and most pieces distributed to current and future customers. Its prominence in our communications allows us to reinforce our commitment to success programs, customers and clients.

The need for speed

Monday, June 21st, 2010

In the recent customer survey (quick side note: the more people who respond, the better STOP gets), one of the more common issues brought up was the speed of VeriTracks. We hear you and are working on options as I write this post.

But I want to provide a little color on our system and why some people think it’s slow. VeriTracks is written for the world of Web 2.0, which provides a dynamic environment for you on the web. Remember back in the day (not that long ago), every website was just text with the occasional picture? Now we have Flash movies (pretty standard, just don’t tell Apple), annoying music, pulsating advertisements, crazy backgrounds and other web advancements that make me long for the days of just banner ads.

VeriTracks is written in Java script, allowing for quick movement within the application and rapid recall of loaded information. Where we get criticized for being slow, we make up with more information that’s accessible in an extremely short period of time when fully loaded. Think about the Supervision tab. Within it you can look at all your offenders, which can be two or 200. We load that information once and allow you to return to it without having to reload, thus" improving your experience in VeriTracks.

Other tracking applications are linear. They may appear quicker at first, but you can only do one thing at a time. Within VeriTracks, you can enroll someone, review current enrollees, check inventory and run a bunch of reports simultaneous. In other applications, you have to go to the menu and select what you want to do first. Then go back to the menu and select what you want to do next. That doesn’t seem fast too me or efficient.

Now that I’ve provided some background on why we chose Java script for VeriTracks 10.0, we’re working on ways to rev up the application. One way is with Google Chrome. There are limitations for many agencies to use Chrome, but that browser was written for Java script. Google saw the future and created a great browser. However, some items within VeriTracks don’t work properly and we’re addressing that in subsequent releases.

On another positive note, Microsoft is great at copying and Internet Explorer 9.0 works even better (coming soon to a computer near you in 2011 or in government speed 2014). We are also working on tweaking the internal code of certain frequently used screens to make a noticeable difference with current versions of Internet Explorer.

STOP strives to make your job of supervision as efficient and effective as possible. We provide more tools to you than any other monitoring company. There are trade offs and now we want to make sure that everyone is happy.

Streetview in VeriTracks

Friday, June 18th, 2010

In the June 3rd release of VeriTracks 10.5, we added Streetview by GoogleMaps" to your viewing options. Streetview allows easy review of locations that are unfamiliar to you. The map displays what it looks" like when you drive by the location in your car. This should help you better understand the environment your enrollee"s are hanging out in.

And when investigations determine that your enrollee is in an area where he shouldn t be, you can now integrate the Streetview images into a print out. This can be used for court and administrative hearings, as well as case file documentation.

The ability to print maps from VeriTracks was a frequent request and we didn t want to just print the map from the screen. We wanted to provide you with the most information available about your enrollee"s whereabouts. Now with the print out showing location points and Streetview images, it gives the most complete picture of his location.

Now, if we can only find a way to make those images include the activities of the enrollee …